Kenya: GM, Auto Express Sign Deal for After Sales Service

Posted on :Friday , 7th August 2015

Nairobi — General Motors East Africa (GMEA) Limited has signed a partnership with Auto Xpress that will see the company expand its after sales service network.

Through the union, Isuzu and Chevrolet customers will now access after sales service from Auto Xpress outlets countrywide.

Speaking during the signing, GMEA Managing Director Rita Kavashe said the move was part of General Motors strategy to ensure the customers access genuine parts and service.

"We have expanded our after sales network to ensure our customers receive the same quality after sales services they receive from us nearer to their homes," said Kavashe.

The project will run in 11 Auto Xpress outlets but is expected to grow to a total of 76 outlets in the next two years.

Already, staff at Auto Xpress have undergone a specialized training from General Motors to enable them service both Isuzu and Chevrolet brands with the same expertise and quality standard from any of General Motors service outlet globally.

"Our customers should expect to get the same reliable and quality service they have received from our GM service centre," she said. Customers visiting the outlets will access a wide range of motor vehicle products such as wheels, batteries, suspension parts, lubricants & filter, accessories and garage tools from the Auto Xpress outlet.

They will also receive specialized maintenance services which include passenger tyre changing, balancing suspension bays, passenger car alignment, computerized truck alignment, truck tyre repair, tyres and tubes.

The service, which is expected to take a record of under 45 minutes, will see customers receive a full refund if the service time is exceeded.

The two companies have invested their resources to ensure all Auto Xpress outlets are fully trained and equipped to service while conforming to General Motors global standard.

Auto Xpress CEO Sandeep Shah noted the partnership has created an opportunity for the company to diversify its product and service offering as well as increase its revenue stream.

"The training will not only benefit us internally but will also uplift the quality of our after sale service to our customers. We are glad to be associated with General Motors East Africa in this venture," he said.

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