FAQ

Please read below, most commonly asked questions:-

I am traveling from abroad. Where can I find visa information for my country?

Firstly, you will need to check whether there's our embassy in your country to obtain visa information. If not, we will organize your visa on arrival at the airport. The fees will need to be paid to the immigration on arrival at the airport. Some nationalities require special clearance and therefore the applications must be submitted at least 30-45 days in advance. However, please confirm about your nationality with our services department on (services@expogr.com).

Which is the hotel mentioned in your package?

Official Hotel:
THE SAROVA STANLEY,
Junction Of Kenyatta Avenue And Kimathi Street,
Nairobi CBD.
Tel: +254 709 111 000 / +254 719 048 000
Website: www.sarovahotels.com/stanley-nairobi | Email: centralreservations@sarovahotels.com

How far is the hotel mentioned in your package from the exhibition center? Can I change the hotel if I do not like it?

The hotel is a two minutes drive from the exhibition centre. We have selected the best and nearest hotels as our official one and there should be no reason for disliking them. Since reservations and payments are made in advance, it will be difficult for us to make the change. However, please contact our on-site team at the venue for assistance and they will try their best to satisfy you.

Who will pick us up from the airport?

All Exhibitors who have opted for the Full package will be picked up and dropped off at the airport according to the timings given in the forms filled. Please ensure you fill in right details as our service providers will be following the chart accordingly. A sign board will be at the airport as well as the driver with the FOOD & KITCHEN Kenya 2024 Exhibition logo name plate. Exhibitors who haven’t taken the packages can get a prepaid taxi from the airport Taxi counter.

Our Company has never been to Africa. We are slightly worried about safety and total organization of the event?

East Africa is as safe as any other region in the world. Though we would say that Africans are the friendliest people in the world, it is always necessary to take precautions no matter where you are. There is absolutely no danger to life but petty thefts are possible. You just need to take care of your expensive and personal belongings such as laptops, mobiles and watches etc. by not leaving them unattended. As far as organization is concerned, Expogroup has an experience of 14 years in Africa. Our facilities, equipment and services are unmatched in the region though they cannot be compared yet to exhibitions held in Germany and other developed countries. However, facilities are being improved every year.

When is the opening ceremony and timing?

The opening ceremony will take place on the first day of the event at 11:00am. Exhibitors are requested to gather at the reception area during the inauguration of the event as the chief guest will make a small speech followed by the ribbon cutting by a select group of VIP officials, Embassies & Government officials.

How can I get hold of a business directory?

We have asked all our official hotels to provide you a business directory / Yellow pages in your rooms. Besides, you will also receive a copy of it at your stand and you can request your consultant to provide you with the database of the required category.

As an exhibitor, what additional furniture / services can I order?

You can view the list of extra furniture / services that we offer here.

I would like to order extra accessories on-site?

There will be a requisition form at the reception where in you would have to fill in your details of the items you require and our onsite team will deliver, subject to availability and payment. Extra accessories are usually ordered a month prior to the event, last minute orders are subject to availability.

Can I get the stand panel dimensions in order to print the marketing material?

Please view the dimensions here.
Is there an office outlet within the venue?

The Kenyatta International Conference Center is well set-up with an office cum stationary shop for all your requirements, Shop timings are from 10:00am to 5:00pm. To be on the safe side it is always good to carry along with you stationary such as pens, tape, glue, scissors and what might come in handy for you during your set-up.

When are we allowed to come to the venue for setting up our stand?

2 days prior to the event, stand construction commences. Exhibitors that have opted for the stand are allowed in one day prior to the event after 3:00pm, for those who have opted for raw space, and ready-made designer stands your design has to be submitted to our on-site team and after approval you will be allowed in at the same time when the stands are constructed. Admission to the venue is with your Exhibitor badges. Exhibitor badges will be provided at the reception one day prior to the event.

How do I get my cargo to my stand?

It is good to keep along with you all your cargo details as well as the contacts. Let our on-site team or your consultant know through which cargo agent you are dealing and also confirm the same with your clearing agent. Cargo can be delivered to the venue 2 days prior to the event. It is advisable not to send all your stand material via cargo. One may carry along with them items such as stationary, business cards and brochures just in case cargo is not cleared on time. Cargo should be sent one month prior to the event and you should cross check with your agent. We will not be responsible for cargo that is not cleared on time.
Please Click here for more information on Cargo and the contact details of our suggested cargo agents

What vaccination is required for entry permit to Kenya?

Please ensure with your travel agent and medical authorities in your country as yellow fever vaccination certificate is a must for entry into Kenya. Without this certificate immigration officials will not allow entry into the country. For your own safety it is advisable to carry along with you a small medical kit with the basic medicines.

How safe is it to leave my material in the stand?

The Show will have 24‐hour security, but small items of value should be removed from the premises daily for your added protection or may be kept in the lockable showcases. We are not responsible for loss or theft of your personal belongings such as passport, money, laptops.

Is the venue a smoking free area?

The hall where the exhibition takes place does not permit smoking how-ever one can smoke outside the hall by the reception where there is a special smoking zone. In Nairobi, smoking is not permitted in the public. There are special dedicated zones for smoking in the city center and around town.

Where do we get the invitations to the event?

You can get the invitation cards at the venue prior to the event or you may consult the onsite team to provide you with the invites.

How much money do I require to roam around with and where do I exchange?

Considering you hotel is just next door, it is advisable to keep your money in the hotel safe in your room. Carry loose change in small denominations as change can be a nuisance. Small change will also help in petty miscellaneous expenses. You can either exchange your foreign currency at the Airport/ Hotel/ or the Exhibition Center. Do not exchange money on the road or at unknown places.

How can I get a mobile SIM or Internet access?

Kenya is well developed and items such as SIM cards, modems and top ups can be availed from any phone shop or store. You can also buy it at the airport where-in you have to submit your identification. Activation is done on the spot. For international roaming you will have to consult your service provider. You can purchase a SIM card at the airport it-self on arrival to save time.

After the exhibition, we would like to visit a Safari or go on a tour. Can you be of any help?

Yes, certainly. Please ask your event management on site or the reception at the exhibition to provide you details on the options available. Tour guide books are available at most stores.

If I require an assistant how could I get one?

Please inform us in advance should you require an assistant during the exhibition as we can arrange for one at a cost which can be paid directly to the assistant. Should you be taking your own assistant kindly do a background check or do not entirely leave your stand and personal belongings with them.

What time does the event close on the last day?

All exhibitors are requested to stay in their stands till the closing of the exhibition and not leave stands empty. The event closes at 6:30 pm on the last day and clients with cargo are requested to inform their cargo agents or the onsite team about the same as no cargo will be allowed to be stored overnight. Dismantling of the stands is done on the same day after closure of the exhibition.