Please read below, most commanly asked quetions:-

Visa

I am traveling from abroad. Where can I find visa information for my country?
Firstly, you will need to check whether there's our embassy in your country to obtain visa information. If not, we will organize your visa on arrival at the airport. The fees will need to be paid to the immigration on arrival at the airport. Some nationalities require special clearance and therefore the applications must be submitted at least 30-45 days in advance. However, please confirm about your nationality with our services department on ( )

Hotels

How far is the hotel mentioned in your package from the exhibition center? Can I change the hotel if I do not like it?
The hotel is a two minutes drive from the exhibition centre. We have selected the best and nearest hotels as our official one and there should be no reason for disliking them. Since reservations and payments are made in advance, it will be difficult for us to make the change. However, please contact our on-site team at the venue for assistance and they will try their best to satisfy you.

Safety

Our Company has never been to Africa. We are slightly worried about safety and total organization of the event?
East Africa is as safe as any other region in the world. Though we would say that Africans are the friendliest people in the world, it is always necessary to take precautions no matter where you are. There is absolutely no danger to life but petty thefts are possible. You just need to take care of your expensive and personal belongings such as laptops, mobiles and watches etc. by not leaving them unattended. As far as organization is concerned, Expogroup has an experience of 14 years in Africa. Our facilities, equipment and services are unmatched in the region though they cannot be compared yet to exhibitions held in Germany and other developed countries. However, facilities are being improved every year.

Directory

How can I get hold of a business directory?
We have asked all our official hotels to provide you a business directory / Yellow pages in your rooms. Besides, you will also receive a copy of it at your stand and you can request you consultant to provide you with the database of the required category.

Extra Accessories

We would like to order extra accessories on-site?
There will be a requisition form at your stand where in you would have to fill in your details of the items you require and our onsite team will deliver, subject to availability and payment. Extra accessories are usually ordered a month prior to the event , last minute orders are subject to availability.

Office/ Stationary/ Internet

Is there an Office outlet within the venue?
The Kenyatta International Conference Center is well set-up with an office cum stationary shop for all your requirements, Shop timings are from 10:00am to 5:00pm. To be on the safe side it is always good to carry along with you stationary such as pens, tape, glue, scissors and what might come in handy for you

Currency

How much money do I require to roam around with and where do I exchange?
Considering you hotel is just next door, it is advisable to keep your money in the hotel safe in your room. Carry loose change in small denominations as change can be a nuisance. Small change will also help in petty miscellaneous expenses. You can either exchange you foreign currency at the Airport/ Hotel/ or the Exhibition Center. Do not exchange money on the road or at unknown places.

Exhibiting set-up

When are we allowed to come to the venue for setting up our stand?
2 days prior to the event, stand construction commences. Exhibitors have opted for the stand are allowed one day prior to the event after 2:00pm, for those who have opted for raw space, and ready-made designer stands your design has to be submitted to our on-site team and after approval you will be allowed in at the same time when the stands are constructed. Admission to the venue is with your Exhibitor badges. Exhibitor badges will be provided at the reception.

Cargo

How do I get my cargo to my stand?
It is good to keep along with you all your cargo details as well as the contacts. Let our on-site team or your consultant know through which cargo agent you are dealing and also confirm the same with your clearing agent. Cargo can be delivered to the venue 2 days prior to the event. It is advisable no to send all your stand material via cargo. One may carry along with them items such as stationary, business cards and brochures just in case cargo is not cleared on time.

Venue Security

How safe is it to leave my material in the stand?
The Show will have 24‐hour security, but small items of value should be removed from the premises daily for your added protection or may be kept in the lockable showcases. We are not responsible for loss or theft of your personal belongings such as passport, money, laptops.

Safari

After the exhibition, we would like to visit a Safari. Can you be of any help ?
Yes, certainly. Please ask your event management on site to provide you details on the options available.